Escape Proving Ground · Pasadena, MD
Effective August 3, 2026 · Last updated August 27, 2026
These terms govern the transactional and customer-care text messaging program operated by EPG, Inc. d/b/a Escape Proving Ground ("Escape Proving Ground," "we," "us," or "our"). Customers enroll by affirmatively selecting the separate, unchecked SMS consent box in our public booking form. A customer who previously opted out may re-enroll by texting START or UNSTOP to our messaging number. Customers may also text us first with a booking-related question, in which case we may reply to that conversation. Please read these terms together with our Privacy Policy.
The short version
Escape Proving Ground operates a low-volume transactional and customer-care text messaging program for guests of our escape room at 3201 Mountain Road, Pasadena, Maryland. We use SMS for booking confirmations, reminders, reservation changes and cancellations, payment or waiver links, important reservation updates, arrival information, and replies to customer-initiated questions.
This campaign does not use purchased lists and does not send promotional or marketing messages. Any future promotional SMS program would require its own separate, express consent and any carrier registration required for that use.
Our messaging number is (443) 351-6659. Our voice line is (443) 305-2786.
Escape Proving Ground uses the following consent paths for this messaging program:
We do not collect consent for this campaign through verbal scripts, paper forms, QR codes, prechecked boxes, purchased lists, or consent shared by another business.
Consent is not a condition of purchase. You do not have to agree to receive text messages in order to book a room, attend a game, or buy anything from us. The booking-form checkbox is optional and unchecked by default. You may book without selecting it.
By opting in, you confirm that you are at least 18 years old, that you are the subscriber or customary user of the mobile number you provided, and that you are authorized to consent to messages on that number. If your mobile number changes or is reassigned, please tell us right away so we do not message someone else.
| Category | Examples | Consent needed |
|---|---|---|
| Transactional | Booking confirmations, reminders, reservation changes, cancellations, payment receipts, waiver or secure payment links, arrival information, and important reservation updates. | Separate, unchecked SMS consent box during booking, or keyword re-enrollment after a prior opt-out |
| Conversational | Replies to questions you initiate about availability, group size, existing reservations, directions, or business information. | You texted us first |
Message frequency varies based on your booking activity. There is no fixed number of messages. Guests who book often may receive more transactional messages than guests who book once; customers who do not book and do not initiate a conversation receive none.
As a general guide, a reservation typically generates about 2 to 4 transactional messages, such as a confirmation, a reminder, and any necessary update. Conversational replies depend on how much you text us.
Message and data rates may apply. Escape Proving Ground does not charge for text messages, but your mobile carrier may charge you for each message sent or received, or the messages may count against your plan's texting or data allowance. Check with your wireless provider for details on your plan.
Messages may include links to our website or booking system; opening them uses mobile data, which may also be billed by your carrier.
You can cancel our text messages at any time. Reply STOP to any message you receive from us. You may also reply with END, CANCEL, UNSUBSCRIBE, QUIT, STOPALL, REVOKE, or OPTOUT.
After you send one of these keywords, we will send you a single confirmation message acknowledging that you have been unsubscribed, and then we will stop sending you text messages. You will not receive further messages from us unless you opt back in.
To rejoin, text START or UNSTOP to (443) 351-6659, or complete the separate SMS consent checkbox during a future online booking. You may also request assistance by emailing staff@escapeprovingground.com or calling (443) 305-2786, although replying STOP is the fastest way to opt out.
Opting out of texts does not cancel your reservation and does not remove you from any separately managed email list. If you opt out of texts, we may contact you about your booking by email or phone when necessary.
Reply HELP to any message for assistance. You may also text INFO. We will reply with our program name and contact information so you can reach a person.
You can always reach us directly:
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. This includes your mobile phone number, your opt-in status, and the content of your text messages with us.
All categories described in our Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or their affiliates for marketing or promotional purposes.
We share mobile information only with service providers that make the messaging program work, including our messaging platform, booking platform, and telecommunications carriers, and only so they can deliver messages on our behalf. They may not use your mobile information for their own marketing purposes. We may also disclose information where required by law, subpoena, or court order, or to protect the rights, property, or safety of our guests, our staff, or the public.
We do not provide mobile numbers to data brokers, lead generators, advertising networks, or any affiliate for its own marketing. For full details on what we collect and how long we keep it, see our Privacy Policy.
Our program is supported by major U.S. wireless carriers, including AT&T, Verizon Wireless, T-Mobile, US Cellular, Boost, Cricket, Metro by T-Mobile, and Google Voice, as well as many smaller regional carriers. Carrier support can change without notice, and not all handsets or carriers support every feature.
Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier and to network conditions outside our control. We cannot guarantee that every message will be delivered or delivered on time, so please do not rely on a text reminder alone to get you to your game. Your booking confirmation email and online reservation record are the authoritative records.
Please keep messages to us related to bookings, events, and questions about our rooms. Do not send unlawful, harassing, threatening, or abusive content, and do not send us sensitive personal information such as payment card numbers, Social Security numbers, or medical records by text. We may stop messaging any number that abuses the program.
Please also do not text us puzzle solutions or photos of room interiors; we ask all guests to help keep the experience intact for the next group.
We may update these SMS Terms & Conditions from time to time. When we do, we will revise the "Last updated" date above and post the new version at this address. If a change materially affects your rights, we will notify active subscribers by text or email before it takes effect. Continuing to participate in the program after an update means you accept the revised terms.
EPG, Inc. — Escape Proving Ground
3201 Mountain Road, Pasadena, MD 21122
Text: (443) 351-6659 · Phone: (443) 305-2786
Email: staff@escapeprovingground.com
Web: escapeprovingground.com
See also our Privacy Policy.